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Privacy Policy

VUSH Wellness privacy statement is to demonstrate our firm commitment to your privacy rights. We are committed to protecting the privacy and security of our customers and site visitors. The following discloses how we collect information about you and how we use it.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.vushwellness.com (the “Site”). By visiting and continuing to access our website, you are agreeing to the terms and conditions set out in this Privacy Policy. This Privacy Policy outlines in general terms howVush ACN 635 972 593and its related bodies corporate (referred to in this Privacy Policy as ‘we’, ‘us’ and ‘our) collects, holds, uses and discloses your personal information in accordance with the applicable legislation.

What personal information do we collect?

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as "Device Information". 

We collect Device Information using the following technologies: 

- "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, visithow to disable cookies.

- "Log files" track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the website. 

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information". 

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- communicate with you; 

- screen our orders for potential risk or fraud; and 

- when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns). 

With your permission, VUSH Wellness uses your personal data to send you marketing messages by email to keep you up to date on news, new products, product recommendations and updates to our services. You have the right to opt out of receiving promotional communications at any time:

  1. Click the "Unsubscribe" link in any broadcasted email you receive.
  2. Send an email to info@vushwellness.com and we will remove you from our mailing and/or email list
  3. Contact VUSH Wellness via thecustomer service department and ask to be removed from our mailing and/or email list.

To correct or update your details, please get in touch with us by contacting us via the website or emailing our customer service team atinfo@vushwellness.com.

What personal information do we share? 

We do not sell or rent any of your personal data to any third party for marketing purposes – including your name, address, email address or credit card information. We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.  

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may provide hyperlinks to third party websites that we do not control. We do not accept any responsibility nor make any warranties with respect to the collection, use, disclosure and storage of your personal information when accessing those websites. It is your responsibility to review the privacy policies of the websites that you are accessing.
However, in order to provide you with certain services, we may need to share your personal data with some of our service providers which include IT, delivery and marketing service providers;

  • Companies that get your purchases to you, such as payment service providers, warehouses, order packer, and delivery companies
  • Credit reference agencies, fraud prevention agencies, law enforcement to help tackle fraud
  • Companies approved by you, such as Marketplace sellers where you place an order, social media sites if you have chosen to link your account to us.

 As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit theNetwork Advertising Initiative’s (“NAI”) educational page

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may use information to conduct retargeting on external marketing platforms such as social media, google and email marketing. You can opt out of targeted advertising by using common links below: 

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Do not track 

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Australia, Canada or the United States. 

Minors 

The Site is not intended for individuals under the age of 16. All users accessing VUSH Wellness (www.vushwellness.com) must be over the age of 16 years old. All people subscribing to our mailing list, social media platforms must be over the age of 16 to interact, follow, like, subscribe and purchase off our website. 

Data retention 

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Text marketing & Notifications

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

 

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at  info@vushwellness.com.

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